Privacy Policy

Vitidrip

Last updated: February 2026

Vitidrip (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or interact with our services.

1. Who We Are

Vitidrip is a UK-based wellness and IV vitamin supply business.

Contact details:
📧 Email: vitidrip@outlook.com

2. Information We Collect

We may collect and process the following information:

Personal details – name, email address, billing/shipping address, phone number
Order information – products purchased, order history, payment confirmation (we do not store card details)
Communication data – emails or messages sent to us
Technical data – IP address, browser type, device information, cookies, and website usage data

3. How We Use Your Information

We use your data to:

Process and fulfil orders
Communicate with you about your orders or enquiries
Improve our website, products, and services
Meet legal, regulatory, and compliance obligations
Prevent fraud and ensure website security

We only use your data where there is a lawful basis under UK GDPR.

4. Lawful Basis for Processing

We process personal data under the following lawful bases:

Contract – to fulfil orders and provide services
Legal obligation – for tax, accounting, and regulatory purposes
Legitimate interests – improving services and customer experience
Consent – where you have explicitly provided it (e.g. marketing emails)

5. Marketing Communications

We will only send marketing communications if you have opted in. You can unsubscribe at any time by contacting us or using the unsubscribe link where provided.

6. Children’s Data

Vitidrip does not knowingly collect or process personal data from children under the age of 16. Our services and website are intended for adults and healthcare professionals only.

7. Sharing Your Data

We may share your data with trusted third parties only where necessary, including:

Payment processors
Delivery and logistics providers
Website hosting and IT service providers
Professional advisers (accountants, legal advisers)

All third parties are required to handle your data securely and in accordance with data protection law.

8. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.

Your data is stored securely and only retained for as long as necessary to fulfil its purpose or meet legal requirements.

9. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request erasure of your data
Object to or restrict processing
Request data portability
Withdraw consent at any time

To exercise your rights, contact us at vitidrip@outlook.com.

10. Cookies

Our website may use cookies to improve functionality and user experience. You can manage or disable cookies through your browser settings.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

vitidrip@outlook.com

07842633166

Terms & Conditions

Vitidrip

Last updated: February 2026

These Terms & Conditions govern the use of the Vitidrip website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

1. About Us

Vitidrip is a UK-based supplier of IV and IM vitamin wellness products and consumables.

📧 Contact email: vitidrip@outlook.com

Our products and services are intended exclusively for clinics and registered healthcare professionals.

2. Eligibility to Purchase

By placing an order with Vitidrip, you confirm that:

You are a registered clinic or qualified healthcare professional
You are 18 years of age or older
You are legally permitted to purchase and administer the products ordered
You will use all products in accordance with professional standards, applicable regulations, and manufacturer guidance

We reserve the right to request professional credentials or refuse service at our discretion.

3. Products and Use

All products supplied by Vitidrip are intended for professional use only.

Products must only be administered by suitably trained and qualified professionals
Products are supplied for wellness support only and are not intended to diagnose, treat, cure, or prevent disease
Vitidrip accepts no responsibility for misuse, off-label use, or administration by unqualified individuals

4. Prescription-Only Medicines (POMs)

Some products, including sodium chloride, are supplied via a third-party registered pharmacy and authorised prescriber.

Vitidrip does not act as the prescriber
All POMs are supplied subject to a valid prescription approval
Prescribing decisions are made independently by the authorised prescriber
Availability of POM items is not guaranteed and may be subject to regulatory or clinical approval

5. Orders and Payment

All prices are listed in GBP (£) unless otherwise stated
Payment must be made in full at the time of order
We reserve the right to cancel or refuse any order prior to dispatch
Orders are confirmed once payment has been successfully received

6. Shipping and Delivery

We ship orders to the UK and selected international locations
Delivery times are estimates only and not guaranteed
Risk passes to the customer upon delivery
Customers are responsible for ensuring correct delivery details are provided

For international orders, the customer is responsible for any customs duties, taxes, or import restrictions.

7. Returns and Refunds

Returns are accepted only under the following conditions:

Items must be unopened, unused, undamaged, and in original packaging
Injectable, sterile, or temperature-sensitive products cannot be returned once opened
Return requests must be made within 14 days of receipt
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect

Refunds will be issued once returned goods have been inspected and approved.

8. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, you must notify us within 48 hours of delivery by email at vitidrip@outlook.com, including photos where applicable.

9. Storage and Handling

Customers are responsible for:

Correct storage of products upon receipt
Following temperature, handling, and expiry guidelines
Ensuring products are used within expiry dates

Vitidrip is not liable for product degradation due to improper storage or handling after delivery.

10. Limitation of Liability

To the fullest extent permitted by law:

Vitidrip shall not be liable for indirect, incidental, or consequential losses
Our total liability shall not exceed the value of the products supplied
We are not responsible for clinical outcomes, treatment results, or patient responses

Nothing in these Terms limits liability for death or personal injury caused by negligence where prohibited by law.

11. Intellectual Property

All website content, branding, logos, text, and images are the property of Vitidrip and may not be copied, reproduced, or used without written permission.

12. Website Use

You agree not to:

Misuse the website or introduce malicious code
Attempt unauthorised access to systems or data
Use website content for unlawful or misleading purposes

13. Termination

We reserve the right to suspend or terminate access to our website or services if these Terms are breached.

14. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.

15. Changes to These Terms

Vitidrip reserves the right to update or amend these Terms & Conditions at any time. Any changes will be posted on this page with an updated revision date.

16. Contact Us

For any questions regarding these Terms & Conditions, please contact:

📧 vitidrip@outlook.com

Disclaimer :The information provided on this website is for educational and informational purposes only and is not intended as medical advice. Vitidrip products and services are not designed to diagnose, treat, cure, or prevent any disease. Always consult a qualified healthcare professional before starting any wellness, therapy, or treatment program. Results may vary.

Designed for clinician-led IV services.
Includes administration consumables and non-prescription injectable nutrients.
Prescription items are supplied separately via a registered pharmacy following prescriber approval.